OpenOffice.org 2.x Betriebsanweisung PDF herunterladen (Seite 486)

Chapter 14: Troubleshooting Common Problems

Error Message contains “Get Storage: "No Content"”

The full error message reads:

OpenOffice can not be started due to an error in accessing the

OpenOffice.org configuration data.

Please contact your system administrato r.

The following internal error has occurred: Get Storage: "No Content"

The reason this message often occurs is because there is a file called Common.xcu that

sometimes gets corrupted. In most cases, it seems that this file sometimes ends up being

filled with 0s and the problem seems to occur more often under Windows®, possibly as a

result of a crash or improper exit while OpenOffice.org was open.

Under Windows®

To locate this file under Windows®, it is easiest to use Windows® Explorer's Find function

(sometimes called Search).

Multi-user installations:

Where OpenOffice.org is installed as multi-user under Windows® NT/W2k/XP, this file is

likely to be in a special system user directory. Therefore, having administrator rights and

enabling the option to view system directories in Explorer is essential before using the Find

function. This particular file should be found in

C:\Documents and Settings\user\Application Data\OpenOffice.org<release>\<user>\regi

stry\data\org\openoffice\Office\Common.xcu where <user> is an actual user name and

<release> is the release of OpenOffice.org.

Once the file is located, simply rename the file (for example to something like

Common.xcu.old). Now restart OpenOffice.org, a new Common.xcu is created and the

problem should have disappeared.

Single-user installations:

Where OpenOffice.org is installed for a single user, this file is likely to be in

C:\Program Files\OpenOffice.org<release>\<user>\registry\data\org\openoffice\Office

\Common.xcu where <user> is an actual user name and <release> is the release of

OpenOffice.org.. However , if the OS is NT/W2k/XP,.this file could still be in a special

system user directory. Therefore, having administrator rights and enabling the option to view

system directories in Explorer is essential before using the Find function. For Windows®

95/98/ME, the location should be as mentioned above.

Again, once the file is located, simply rename the file (for example to something like

Common.xcu.old). Now restart OpenOffice.org, a new Common.xcu is created and the

problem should have disappeared.

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OpenOffice.org 2.x Betriebsanweisung Seite 486